Privacy Policy

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of this website,  If you do not accept and agree with this Privacy Policy, you must stop using this website immediately and should not register to use any services offered by Infinitum Online Therapy.



1. Background


1.1  Infinitum Online Therapy understands that your privacy is important to you and that you care about how your personal data is used and shared online. I, Christine Hopfgarten, owner of Infinitum Online Therapy, respect and value the privacy of everyone who visits this website,, and will only collect and use personal data in ways that are described here, and in a manner that is consistent with my obligations and your rights under the law.

1.2 The General Data Protection Regulation 2016/679 (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It has a particular emphasis on the processing of personal data by organisations including sole traders. Personal data is, as I understand it, information relating to a natural person (the data subject), who can be directly or indirectly identified by the use of that data; for example by their name, ID number, online identifier such as an email address or by postal address and telephone numbers.


1.3 As a sole trader (Infinitum Therapy, Christine Hopfgarten) I believe to be in keeping with the regulation I must inform you as a user of my website and/or as my client how your data (personal data) will be used.



2.       Information About Me


2.1     This website is owned and operated by me.


2.3     The Data Protection Officer is Christine Hopfgarten, and can be contacted by email at



3.       What Does This Policy Cover?


This Privacy Policy applies only to your use of this website - This webstie may contain links to other websites. Please note that I have no control over how your data is collected, stored, or used by other websites and I advise you to check the privacy policies of any such websites before providing any data to them.



4.       Your Rights


4.1     As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:


4.1.1  The right to be informed about my collection and use of personal data;


4.1.2  The right of access to the personal data I hold about you (see section 12);


4.1.3  The right to rectification if any personal data I hold about you is inaccurate or incomplete (please contact me using the details in section 14);


4.1.4  The right to be forgotten – i.e. the right to ask me to delete any personal data I hold about you (I only hold your personal data for a limited time, as explained in section 6 but if you would like me to delete it sooner, please contact me using the details in section 14);


4.1.5  The right to restrict (i.e. prevent) the processing of your personal data;


4.1.6  The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);


4.1.7  The right to object to me using your personal data for particular purposes; and


4.1.8  Rights with respect to automated decision making and profiling.


4.2     If you have any cause for complaint about my use of your personal data, please contact me using the details provided in section 14 and I will do my best to solve the problem for you. If I am unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.


4.3     For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.



5.       What Data Do I Collect?


Depending upon your use of this website, I may collect some or all of the following personal and non-personal data (please also see section 13 on the use of Cookies and similar technologies):


5.1     name;

5.2     date of birth;

5.3     gender;

5.4     business/company name

5.5     job title;

5.6     profession;

5.7     contact information such as email addresses and telephone numbers;

5.8     demographic information such as address and post code;

5.9     banking details for payments;

5.10    General Practitioner details;

5.11    References;

5.12    Medical history;



6.       How Do I Use Your Data?


6.1     All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. I will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 or GDPR at all times. For more details on security see section 7, below.


6.2     Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to my use of your personal data (e.g. by subscribing to emails), or because it is in my legitimate interests. Specifically, I may use your data for the following purposes:


6.2.1  Providing and managing your Account;


6.2.2  Providing and managing your access to this website;


6.2.3  To provide you with details of Consultants that are relevant to your enquiry


6.2.4  Replying to emails from you;


6.2.5  Market research.


6.3     With your permission and/or where permitted by law, I may also use your data for marketing purposes which may include contacting you by email and/or phone/text messaging with information, news and offers on my services. I will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that I fully protect your rights and comply with my obligations under the Data Protection Act 1998 or GDPR.


6.4     You have the right to withdraw your consent to me using your personal data at any time, and to request that I delete it.


6.5     I do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the period that you are registered with me.



7.       How and Where Do I Store Your Data?


I only keep your personal data for as long as I need to in order to use it as described above in section 6, and/or for as long as I have your permission to keep it.



8.       Do I Share Your Data?


8.1     Subject to sections 8.2, I will not share any of your data with any third parties for any purposes, unless having received permission by you prior to sharing any data (i.e. for the purpose of referring you to other mental health professionals or sharing data with your health insurer).


8.2     In certain circumstances, I may be legally required to share certain data held by me, which may include your personal data, for example, where I am involved in legal proceedings, where I am complying with legal obligations, a court order, or a governmental authority.



9.       What Happens If My Business Changes Hands?


9.1     I may, from time to time, expand or reduce my business and this may involve the sale and/or the transfer of control of all or part of my business. Any personal data that you have provided will, where it is relevant to any part of my business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by me.


9.2     In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.



10.     How Can You Control Your Data?


10.1    You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.



11.     Your Right to Withhold Information


11.1    You may access certain areas of this website without providing any data at all.


11.2    You may restrict your use of Cookies. For more information, see section 13.



12.     How Can You Access Your Data?


You have the right to ask for a copy of any of your personal data held by me (where such data is held). Under the GDPR, no fee is payable I will provide any and all information in response to your request free of charge.  Please contact me for more details at



13.     Use of Cookies


13.1 For general information on the use of Cookies on this website and how to opt in/out of cookies, please see this website's Cookie Policy.


13.2 This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files saved on your computer, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it:

Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service or at the Google Analytics Privacy Overview. Please note that on this website, Google Analytics is supplemented by "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (IP masking).



14.     Contacting Me


If you have any questions about this website or this Privacy Policy, please contact me by email at



15.     Changes to this Policy


I may change this Policy from time to time (for example, if the law changes). Any changes will be immediately posted on this website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of this website following the alterations. I recommend that you check this page regularly to keep up-to-date.



Privacy Policy Reviewed - August 2018